Privacy Policy
Effective Date: Aug- 2025
- Hotel Name: Kumaran Grand Luxury Rooms
- Address: 28, SKS Nagar, Pandi Kovil ring road, Madurai, Tamil Nadu 625107 Tamil Nadu, India
- Email: frontdesk@kumarangrandhotel.com
- Phone: 093630 26835
At Kumaran Grand Luxury Rooms, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you stay at our hotel, visit our website, or use our services.
1. Information We Collect
We may collect the following types of information from our guests:
- Personal Identification Information: Name, address, phone number, email ID, government-issued ID (Aadhaar, Passport, etc.)
- Booking Information: Room preference, check-in/check-out dates, payment details.
- Payment Information: Credit/debit card details, UPI or digital payment info (if applicable).
- Demographic Data: Age, gender, nationality (for record and legal purposes).
- Device and Log Information: IP address, browser type, operating system (for website users).
- Feedback and Communication: Reviews, suggestions, queries, complaints submitted through website, email, or feedback forms.
2. How We Use Your Information
We use your information for the following purposes:
- To manage room bookings and reservations
- To verify identity during check-in as per Tamil Nadu and Indian government regulations
- For billing, invoicing, and payment processing
- To improve our hotel services, facilities, and website
- To respond to your queries and customer service requests
- For safety, legal compliance, and record-keeping purposes
- For promotional and marketing communication (only with your consent)
3. Sharing of Information
We do not sell or rent your personal information. We may share your information only with:
- Law enforcement authorities or government bodies as required under applicable law
- Third-party service providers (such as payment gateways, booking platforms) strictly for operational needs
- Internal hotel staff and management for service delivery and security purposes
4. Data Protection and Security
We implement appropriate security measures to safeguard your personal data, including:
- Secure storage of guest information
- Restricted access to sensitive information
- Use of SSL encryption for online transactions
- Compliance with the Information Technology Act, 2000, and applicable data protection laws in India
5. Your Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your information
- Withdraw consent for marketing communications
- Raise a concern about misuse of your data
6. Cookies and Website Usage
If you visit our website, we may use cookies to:
- Improve website performance and experience
- Analyze visitor behavior and preferences
- Offer personalized content and services
7. Retention of Information
We retain your information only as long as necessary to fulfill the purposes stated above or as required by law (e.g., hotel registry maintenance as per Tamil Nadu Tourism rules).
8. Changes to This Policy
If you have any questions or concerns about this Privacy Policy or your data, please contact:
- Hotel Name: Kumaran Grand Luxury Rooms
- Address: 28, SKS Nagar, Pandi Kovil ring road, Madurai, Tamil Nadu 625107 Tamil Nadu, India
- Email: frontdesk@kumarangrandhotel.com
- Phone: 093630 26835